We’re here to help
Questions about ArgilCAD, your account, or billing? Reach our team directly — we read every message.
For payment and order questions, you can also contact Paddle.com, our Merchant of Record, who handles billing inquiries and returns. We typically respond to support requests within 1–2 business days.
Common questions
How do I manage or cancel my subscription?
Open the App → Profile → manage subscription. Cancelling stops future renewals; your paid plan stays active until the end of the paid period. See our Refund Policy.
I was charged but my subscription didn’t activate.
Subscription status updates automatically after payment. If it doesn’t, contact us with your purchase email and order reference and we’ll resolve it quickly.
Which platforms are supported?
macOS on Apple Silicon (M1 or later) and Windows 10/11 64-bit today. Intel-based Macs are not supported yet — the app opens but model generation will not work — and support is planned for a future release. A web version is coming soon.
How do I report a bug or request a feature?
Email us — include your platform, app version, and steps to reproduce. We read every report.